Broken Mini Kettle Repair Guide

Kettle Not Switching On

• Check if the kettle is properly connected to its base and the power outlet
• Inspect the power cord for any visible damage
• Ensure the on/off switch is functioning correctly

Kettle Not Boiling Water

• The heating element may be faulty and need replacement
• Check if limescale buildup is affecting the heating element's performance

Indicator Light Not Working 

• The indicator light may be damaged and require replacement
• Verify if there's a loose connection in the kettle's electrical system

Power Not Cutting Off After Boiling 

• The steam switch might be damaged and need repair or replacement
• Check if the temperature controller is functioning properly

Leaking Kettle

• Inspect the kettle for cracks or damage to the body
• Ensure the lid is properly closed and sealed

Unusual Noises

• Descale the kettle to remove mineral deposits that can cause noise
• Check for loose components inside the kettle

Completely Broken Mini Kettle 

If the mini kettle is completely non-functional (e.g: does not turn on, boil water, or has severe internal damage that cannot be repaired), follow these steps to determine if the kettle needs to be replaced under warranty. 

1. Review the Customer’s Ticket:

   • Check the ticket for a detailed description of the issue. Make sure the customer has provided sufficient information (e.g., the kettle’s symptoms, any troubleshooting steps already attempted).
   • Confirm the kettle’s model and serial number, which should be included in the ticket, to ensure the correct product is identified.

2. Assess the Reported Issue:

   • If the customer describes a scenario where the kettle is completely non-functional (e.g., it won’t power on, boil water, or is making abnormal noises), it's likely the kettle is beyond repair.
   • Verify if the issue matches any of the common failure points (e.g., power switch failure, heating element breakdown, or damaged internal wiring).

3. Check for Warranty Status:

   • Verify if the kettle is still under warranty by checking the purchase date and the warranty period. This can usually be done using the customer’s order details or serial number in the system.
   • If the kettle is under warranty, the customer is eligible for a replacement. If the warranty has expired, you may need to offer repair options or provide a discount on a new purchase.

4. Determine Repairability:

   • If the kettle’s issue is repairable (e.g., a faulty switch or internal wiring), inform the customer that a repair can be arranged.
   • If the issue is severe and beyond repair, or if internal parts are damaged in a way that makes the kettle unsafe or unserviceable, proceed with the replacement process.

5. Initiate Replacement Process:

   • If the kettle is under warranty and cannot be repaired, initiate a replacement request. Create a ticket to generate the replacement order.
   • Include the following information in the ticket: customer details, serial number, issue description, and confirmation that the kettle is beyond repair.

6. Notify the Customer:

   • Communicate with the customer to confirm the status of their request. Inform them that the kettle is being replaced and provide an estimated delivery timeframe for the new unit.
   • If the kettle is out of warranty and cannot be repaired, inform the customer of the warranty status, and offer alternatives (e.g., repair services or discounts on a new kettle).

7. Document the Case:

   • Make sure to record all relevant details in the ticket, including the customer’s original issue description, troubleshooting steps, warranty status, and the resolution (repair or replacement).
   • Note any follow-up communication and ensure the ticket is updated with the replacement order details.

8. Follow-Up After Replacement:

   • Once the new kettle has been sent out, follow up with the customer to confirm they’ve received the replacement and ensure it’s working properly.
   • If the customer expresses any concerns or continues to experience issues, escalate the case as needed.