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JUUL Customer Support

JUUL Customer Support

Frequently asked questions, warranties and general support for JUUL devices and JUULpods.

Not for sale to minors. This is an age-restricted product and age verification is required at sale.


  • JUULpods Basics
    JUULpods Basics
    After years of research, Juul Labs developed its proprietary e-liquid formula, which is mixed under strict quality controlled processes utilizing industry leading U.S. partners.
    • JUUL Device Basics
      JUUL Device Basics
      Adult smokers need a satisfying, high-quality alternative to be successful in their switch from cigarettes to vapor. To serve existing adult smokers, Juul Labs uses a unique approach to vaporization technology: JUULpods deliver nicotine via proprietary nicotine salts formula Smart temperature-regulation technology is used to heat the material to an optimal level of vaporization JUUL Devices mirror the simplicity that smokers are accustomed to, making the switch to vapor products convenient Medi
      • Orders & Shipping
        Orders & Shipping
        Our standard shipping method is via USPS or FedEx (if an adult signature is required). We ship Monday through Friday, with all orders placed before 3:00 PM PST shipping same day. Orders placed after 3:00 PM PST will ship the next business day. Shipping usually takes about 2-4 business days. This does not include the time it takes to process the order, which can take up to another full day.
        • Troubleshooting
          Juul Labs intends to remain on the market in compliance with FDA’s requirements. We take product quality very seriously and have implemented robust quality controls. We disclose product ingredients and health warnings on our labels. Our device and manufacturing facilities are subject to numerous quality and certification standards, and we conduct extensive testing of JUUL e-liquids and aerosols.


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