JUUL Device Basics
What is the JUUL Portable Charging Case and how does it work?
The JUUL Portable Charging Case is a secure, portable way to charge your JUUL Device multiple provides up to 3 charges for your JUUL Device.
Before the first use, charge the case fully with the included cable, and a USB charging adapter (5Vdc, 2.5A max) or computer between 0-40℃. It takes about an hour and 45 minutes to entirely charge the case.
When the case is charging, the LED lights at the bottom of the case will pulse. When all four LED lights are solid, the case is fully charged. If the case has a low battery, only one light will blink.
If your JUUL Device is inside the Portable Charging Case while the case is charging, both devices will charge simultaneously. The smart technology in the JUUL Portable Charging Case ensures that it won’t overcharge.
Where do I find my JUUL Serial Number? Where do I find my JUUL device and JUUL Portable Charging Case Serial Number?
The JUUL Serial Number is a unique combination of eight characters (letters and numbers) engraved on the back of your device, below the JUUL logo. JUUL serial numbers only use the number 0 (zero) and 1 (one) and not the letter O (as in Oscar) or I (as in India).
You can find the serial number of your JUUL Portable Charging Case at the bottom near the charging plug.
How do I take care of my JUUL Portable Charging Case?
Like the JUUL Device, the JUUL Portable Charging Case is easy to maintain.
To clean the case, use a cotton swab with rubbing alcohol (squeezing off any excess first) on the metal contacts on the inside.
Do not submerge the case in any liquid
Fully charge your JUUL Portable Charging Case if it needs to be stored for longer than 6 months
For charging, use the included cable and a USB charging adapter (5Vdc, 2.5A max) or computer
Only charge your case in temperatures between 0-40℃
Register your case at your earliest convenience to ensure a quicker replacement process
Follow your local recommendations for disposing of a lithium-ion rechargeable battery
If your case overheats, emits a foul odor, or shows discoloration or deformation, please stop using and contact us.
Can I overcharge the battery?
JUUL's smart-charge technology is designed to reduce overcharging.