Knoppers Complaint

The support case involves a customer, Sara Woods, who found a foreign object in a Knoppers product, raising concerns about food safety and quality. The customer reported the issue via Instagram DM, providing details such as the lot number and expressing willingness to send a photo for verification. The company conducted an investigation and found it to be an isolated incident. They are taking steps to address the issue, including sending a replacement product. The customer's sentiment appears to be initially concerned but later appreciative of the company's response and actions.

**Issue:**
- Customer Sara Woods found a foreign object in a Knoppers product, raising concerns about food safety and quality.

**Resolution:**
- The company conducted an investigation and found it to be an isolated incident.
- Steps are being taken to address the issue, including sending a replacement product.
- Customer sentiment shifted from initial concern to appreciation of the company's response.

**Cause:**
- The issue reported appears to be an isolated incident, with no similar complaints received for this or any related batches.
- Review of the manufacturing process and equipment did not reveal any immediate concerns that could lead to such an occurrence.