In-Home Colour Consultant

Understanding the Dulux In-Home Colour Consultations

Choosing the right colours for your home can be an overwhelming process and we can help guide customers  toward the resources that can best assist them, especially the Dulux In-Home Colour Consultations. Dulux In-Home Colour Consultations provide customers with personalised, expert advice tailored to their specific needs - conducted by fully qualified professionals who work in private practice to discuss unique light conditions and how best to harmonise with the right colour scheme and finishing options. 

Key Benefits for Customers

• Personalised Colour Specification: Customers receive a full Dulux Colour and Product Specification document, containing everything they need to start painting.

• Physical Colour Samples: Up to 10 physical A4 colour swatches are provided, allowing customers to see the true colours in their home.

• Cashback Offer: Customers can receive up to $100 cashback on their Dulux paint purchase.

• Perfect for Full-House Projects: Ideal for full-house repaints, renovations, and new builds.

• Selling point: With Dulux Online Colour Consult, you have peace of mind knowing the service is guaranteed by Australia's #1 paint brand. As voted since 2013 in the Readers Digest Most Trusted Survey.

How to Support Customers

1. Assess the Customer's Needs:

   • Ask questions to understand the scope of their project, budget, and what they are hoping to achieve with the colour support.

   • Determine if they prefer remote or in-home consultations (see Virtual Colour Consultant Guide if customer is interested) 

2. Provide Information About the Service:

   • Explain the benefits of Dulux In-Home Colour Consultations (See Key Benefits for Customers) 

   • Highlight that consultants are experienced, qualified professionls familiar with local conditions. 

3. Steps to Connect Them with a Colour Consultant:

   • Direct them to the Dulux In-Home Colour Consultations page.

   • Explain the three-step process (3): request an appointment, have a consultation, and receive personalised colour specifications afterwards. 

4. Address Customer Concerns:

   • Cost: $195/hour in NSW/ACT. $170/hour in all other Australian states and territories. NOTE: Body & corporate and commercial jobs attract a higher rate.

   • Convenience: Highlight the flexibility in-home consultations - consultations are around 60-90 minutes. 

   • Safety: Reassure customers that designers adhere to strict National Dulux safety protocols. 

5. Encourage Consultation Preparation:

   • Ask them to gather references such as fabric samples/images of their desired colour scheme to better assist the consultant. 

   • Advise them to think about their overall vision for the space.

Key Questions to Ask Customers

1. What is the scope of your project? (e.g., single room, full house, renovation)

2. Do you prefer an in-home or remote consultation?

3. Do you have any specific design styles or colours in mind?

4. What is your budget for the colour consultation and paint purchase?